Privacy Policy

Marvel Tours & Logistics ("Marvel," "we," "our," or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you use our website or book our services.

By using our website or engaging our services, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect only the information necessary to provide our travel and logistics services.

Information You Provide

When you contact us, request a quote, or make a booking, we may collect:

• Full name
• Email address
• Phone number
• Country of residence
• Travel dates
• Number of travellers
• Group size
• Preferred destinations and activities
• Accommodation preferences
• Special requests or dietary requirements
• Emergency contact information (when required)

Booking Information

When arranging your travel, we may also collect information necessary to complete your reservations, including passenger names, passport details (when required by airlines, hotels, or government authorities), flight information, accommodation preferences, and activity selections. We collect only the information required to provide the services you request.

Payment Information

Payments may be processed through trusted third-party payment providers. Marvel Tours & Logistics does not store your complete credit or debit card information on our servers.

Information Collected Automatically

When you visit our website, we may automatically collect technical information such as IP address, browser type, device information, operating system, pages visited, time spent on our website, referral source, and website usage statistics. This information helps us improve our website and better understand how visitors use our services.

Cookies

Our website may use cookies and similar technologies to improve website functionality, remember user preferences, measure website traffic, analyze visitor behavior, and improve user experience. Most browsers allow you to disable cookies if you prefer.

How We Use Your Information

Your information is used to:

• Respond to enquiries
• Prepare quotations
• Confirm bookings
• Arrange transportation
• Book accommodation
• Coordinate tours and activities
• Communicate itinerary updates
• Provide customer support
• Improve our services
• Meet legal and regulatory requirements

We only use your information for purposes related to providing our travel services.

Sharing Your Information

To provide your travel arrangements, we may share necessary information with trusted service providers, including hotels and lodges, tour operators, national parks, activity providers, transportation companies, airlines, payment processors, and government authorities when legally required. We share only the information necessary for those providers to deliver the services you've requested.

We do not sell your personal information to third parties.

Marketing Communications

If you choose to subscribe to our newsletter or marketing communications, we may occasionally send you travel inspiration, special offers, new tour packages, company news, and seasonal promotions. You may unsubscribe at any time using the link included in our emails or by contacting us directly.

International Visitors

Because Marvel Tours & Logistics serves visitors from around the world, your personal information may be processed in Zimbabwe and shared with international travel partners where necessary to provide your requested services. We take reasonable steps to ensure your information is handled securely.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, disclosure, alteration, and destruction. While no online system can guarantee absolute security, we continually work to protect the information entrusted to us.

Data Retention

We retain personal information only for as long as necessary to provide our services, meet legal obligations, resolve disputes, and maintain business records. When information is no longer required, it is securely deleted or anonymized where appropriate.

Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent where applicable
• Object to certain processing activities
• Request a copy of your personal data

To exercise these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites, including hotels, tourism partners, airlines, or activity providers. Marvel Tours & Logistics is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website and services are not directed toward children under the age of 16. Where travel arrangements involve minors, personal information is collected only with the consent of a parent, guardian, school, or authorized group organizer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The updated version will always be posted on this page with the revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, we'd be happy to help.

Marvel Tours & Logistics
Victoria Falls, Zimbabwe
+263 78 528 5963
info@marveltoursandlogistics.com